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Wateen HMS Hospital operations
Hospital physicians and a nurse coordinating care with a tablet in a modern clinical facility.
Complete hospital operations platform

Every patient, bed, bill and team.

Wateen HMS connects front desk operations, live queues, patient records, admissions, billing, coverage and branch administration in one accountable workspace.

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One complete deployment No per-seat tiers Configured for your facility Live, accountable data
Wateen Hospital admin dashboard showing patient, appointment, bed and finance overviews.

Connected operations map

Active

Patient operations

One record across connected workflows

Branch-scoped
01

Front desk

Booking + token

Connected
02

Patient record

Identity + coverage

Connected
03

Inpatient

Room + assignment

Connected
04

Finance

Invoice + claim

Connected

Operational handoff

Validated

Appointment accepted

Queue receives patient

Bed assigned

Room availability updated

Invoice finalized

Payment state recorded

Control layer

Role permissions
Branch scope
Audit trail
CSRF protection
● Queue updated ● Coverage linked ● Claim readiness visible

Multi-branch operations

Branch-scoped records and working views

Role-based access

Permissions matched to operational responsibility

Accountable changes

Audit trails across protected workflows

Saudi-ready controls

NPHIES, ZATCA and MOH configuration paths

Public service catalogue

Categories, rate charts and patient-facing fees

A physician reviewing care information with a patient and family member in a hospital consultation room.
Patient-centered workflow
Handoffs trackedAcross responsible teams
Record ready for the next stepVitals, notes and orders stay connected.
Care remains the center

Give clinical teams clearer context at every handoff.

Wateen HMS keeps the administrative work behind care organized, so front desk, clinical and finance teams can move the same patient journey forward with less fragmented context.

Context follows the patient

Identity, history, coverage and operational status remain connected.

Teams share the same journey

Reception, clinical and administrative handoffs stay visible.

Technology stays in support

The system organizes the workflow while care teams stay focused on people.

Patient journey

See the operational journey as one connected flow.

From the first booking to discharge and billing, every step maps to a working Wateen HMS workflow.

  1. Appointment

    Online or desk booking

  2. Consultation

    Vitals, diagnosis, and orders for labs or medication

  3. Lab & Radiology

    Lab & radiology, ordered from consultation

  4. Admission

    Bed and ward assignment, tracked to discharge

  5. Medication

    Pharmacy dispensing with batch & expiry tracking

  6. Discharge & Billing

    Itemized billing, NPHIES & private insurance claims, automated reminders

One operational record

Built around the work your hospital actually performs.

Information is captured once and stays connected to the patient, branch and responsible team. Staff move through clear operational handoffs instead of rebuilding context in separate spreadsheets.

A shared source of truth

Patient identity, appointments, bed assignments, invoices and coverage remain linked.

Controls at every handoff

Branch rules, permissions and validation prevent records from silently crossing scope.

Visible configuration state

External integrations show whether credentials and required data are ready before submission.

Patient journey workspace

Connected record architecture

One patient ID

Patient record

Branch + identity verified

DemographicsLinked
Medical historyLinked
Insurance coverageLinked
Appointment historyLinked

Front desk

Booking and queue create the operational entry point.

Inpatient

Assignments update bed and admission state together.

Finance

Line items, payments and coverage stay reviewable.

Platform capabilities

The workflows that keep hospital operations moving.

Each capability below reflects code and interfaces present in this HMS repository today.

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A hospital receptionist helping a patient with an outpatient appointment and check-in.
Front desk workflow Booking to live token

OPD & Appointments

Doctor calendars, live token queues, online booking, walk-ins and reception workflows — with queue priorities, check-in status, and automated WhatsApp and SMS reminders.

Queue Schedule Check-in Reminders
A hospital bed coordinator reviewing inpatient room and bed availability on a tablet.
Inpatient coordination Occupancy & discharge tracked

IPD & Bed Management

Admissions, live bed occupancy, transfers, and discharge tracking by room and ward, with room status visible to the teams coordinating the next handoff.

Rooms Beds Admission Discharge
A hospital pharmacist reviewing medicine batch and expiry information on a tablet.
Dispensing workflow Batch & expiry tracked

Pharmacy & Inventory

Prescriptions written during consultation and dispensed against batch- and expiry-tracked stock, with stock movement, refill visibility, and reorder alerts before you run out.

Prescriptions Batch Expiry Reorder alerts
A hospital finance professional reviewing billing and insurance information with a patient.
Finance workflow Invoice & claims connected

Billing & Insurance

Itemized billing with cash, card, bank, and insurance payment modes — plus NPHIES and private-insurer claim tracking side by side.

Cash Card Insurance NPHIES
A laboratory technologist handling specimen samples while a doctor reviews an uploaded result.
Result workflow Doctor review connected

Lab & Radiology

Lab and imaging orders placed during consultation, tracked from specimen collection through result approval — with the ordering doctor notified automatically and able to approve results from their own portal.

Ordered Processing Result ready Approved
A doctor, nurse, and hospital administrator coordinating their work around a shared tablet.
Role-specific workspace Clinic day connected

Doctor & Staff Portal

A separate login for doctors, nurses, and receptionists — where doctors run their own clinic day end-to-end: appointments, consultations, prescriptions, lab orders, and result approvals, alongside attendance, leave, and a role-specific dashboard for every staff type.

Doctors Nurses Reception Role dashboards
Digital front door

Turn configured services into a clear public catalogue.

Wateen HMS can publish service categories, itemized rate charts and patient-facing fees from the same managed content your administrators control.

Organized categories with dedicated detail pages
Active item counts and starting fees calculated automatically
A public experience that stays connected to HMS administration
Explore the live catalogue
Public catalogue

Services & rate charts

Managed in HMS
Laboratory Tests Blood work, urinalysis and diagnostic panels presented in a clear patient-facing rate chart. Configured services View chart Health Tips & Patient Stories X-ray, ultrasound, CT, MRI and mammography services grouped for simple public discovery. Configured services View chart Consultation & Procedures Consultations and common clinical procedures published with transparent patient fees. Configured services View chart
Only active categories and services are published Facility controlled
Security & accountability

Controls your teams can see and verify.

Wateen HMS combines permission boundaries, branch isolation and auditable record changes. We only present controls that are implemented in the application.

Role-based access

Give clinicians, reception, finance and administrators only the data their role requires, with permissions that stay aligned to each team’s daily work.

Encrypted records

Protect patient information in transit and at rest across core workflows, from appointments and consultations to billing and reporting.

Full audit trail

Track who changed a record, what changed and when it happened, giving supervisors a clear history for review and follow-up.

Isolated staff & admin access

Doctors, nurses, and receptionists use a separate portal from hospital administrators, with each doctor limited to their own patients, appointments, consultations, and records.

One complete system

Everything your hospital needs. One package, no add-ons.

OPD, IPD, pharmacy, lab, billing, and staff management — all included, all connected. No tiers to compare, no features locked behind a higher plan.

Book a Demo
01

Fit review

Walk through your facility structure, priorities and current operational handoffs.

02

Configuration plan

Map branches, roles, core data and any deployment-specific connector credentials.

03

Tailored walkthrough

See the working screens and flows that matter to your administrators and teams.

See Wateen HMS in action

A walkthrough shaped around your facility.

Tell us what you operate and where the current friction lives. We’ll focus the conversation on relevant, working HMS flows.

No obligation or self-service signup One complete product walkthrough Deployment scope confirmed with your team

Your request is stored securely for the HMS team. We do not create an account or start a subscription.

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